SEH Service Packages
With the optional Softwareplus package, you benefit from all future software developments and free technical support for the whole product life cycle of your Intelligent Spooling Devices (ISD300, ISD300-SSD, ISD300-PoE, ISD400, ISD410).
In addition to our regular guarantee provisions (three years guarantee on hardware, one year guarantee on software), this option brings you:
- Free software updates and upgrades
- Preferential telephone and email support (1st & 2nd-Level Support)
- Free technical support and troubleshooting
Customers worldwide can register for the agreement (one ISD per agreement). The duration of the agreement is 36 months from registration. Unless terminated, the agreement automatically renews itself for another 12 months.
You can find the Softwareplus Agreement and additional information about the conditions and regulations of the agreement by following this link. Registering your ISD appliances online takes only a few minutes.
ISD400/ISD410 Serviceplus Package - 24 hours Replacement Service
For all appliances of our ISD4x0 product range we offer an optional service. With the Serviceplus package we guarantee the replacement of your device in case of failure within 24 hours for up to 36 months.
The Serviceplus package is available for all ISD4x0 devices. Currently this service is offered to customers in some countries only.
Don't hesitate to contact our sales department for details about the availability in your country: sales(at)seh.de
You can find the Serviceplus Agreement and additional information about the conditions and regulations of the agreement by following this link. Registering your ISD appliances online takes only a few minutes.