Support

Given the complexity of IT infrastructures today, we at SEH understand that our customers want make sure that their investment in new network solutions is well placed and protected. Our highly qualified staff strives to provide you with the required information, consulting, and technical support at all times!

Are you experiencing technical issues that need instant attention? Then just send us an e-mail or give us a call. To help resolve your support request as quickly as possible, please include the following information in your inquiry:

Deviceserver/Dongleserver	Printserver
Model and serial number Firmware/software version installed UTN Manager version Operating system USB devices / dongles affected by problem Software used to accesss USB device / dongle Switch model and firmware Please provide information of any network changes at time of error	Model and serial number Firmware/software version installed Printer model in use Printer drivers installed Does statuspage-printing work via the status button on the print server? Please provide information of any network changes at time of error

Hotline and Email Support

Support hotline:

You can reach us by phone: +49 (0) 521-94226-44 or by email to: support(at)seh.de

Monday through Thursday, 8:00 am to 4:45 pm (CET/CEST)
Friday, 8:00 am to 3:15 pm (CET/CEST)

In addition to the public holidays in North Rhine-Westphalia, we are also closed on the following days:

Friday, May 2nd, 2025
Friday, May 30th, 2025
Friday, June 20th, 2025
Monday December 29th - Tuesday December 30th, 2025

Support hotline USA/Canada:

You can reach us by phone: +1 610-933-2088 or by email to: support(at)sehtechnology.com

Monday through Friday, 9:00 am to 5:00 pm (EST/EDT)

Please also refer to our FAQ and our Knowledge Base articles for further support.

Remote Support – AnyDesk

Need fast, secure remote assistance? Download our custom AnyDesk clients for Windows, macOS, or Linux. Your SEH support agent will guide you through the next steps and request your AnyDesk ID. With AnyDesk, you can safely share your screen so we can help resolve your issue directly — quick, encrypted, and cross-platform.”

How it works:

Download and launch AnyDesk for your system.
Share your AnyDesk ID with our support team.
We connect securely and help you step by step.

Safety & Privacy:
Preconfigured QuickSupport apps for Windows, macOS, and Linux:
Only start a session when instructed by SEH. Never share codes or accept unsolicited requests.