Technical Support

Whether you’re setting up your SEH product, integrating it into your IT infrastructure, or troubleshooting an issue, our technical support team is here to help. We understand how important it is to keep your systems running smoothly, and we’ll work with you to find a solution.

Need help with your product or have a technical question? Contact us by email or phone. Please provide the relevant details below in your inquiry so we can understand your setup and help you as quickly as possible:

What We Need to Help You

Dongleservers & USB Device Servers

Model and serial number
Firmware/software version installed
UTN Manager version
Operating system
Affected USB devices or dongles
Software used to accesss USB device / dongle
Switch model and firmware
Recent network changes before the issue occurred

Printservers

Model and serial number
Firmware/software version installed
Printer model in use
Printer drivers installed
Can you print a status page using the print server’s status button?
Recent network changes before the issue occurred

Support Hours

Germany & international inquiries — CET/CEST

Monday–Thursday: 8:00 am–4:45 pm
Friday: 8:00 am–3:15 pm

Closed on public holidays in North Rhine-Westphalia, Germany and on May 15, June 5, and December 28–30, 2026.

USA & Canada — EST/EDT

Monday–Friday: 9:00 am–5:00 pm

Contact Our Support Team

Phone Support

Speak directly with our technical support team for help with setup, configuration, or troubleshooting.

Germany & international inquiries
+49 (0) 521-94226-44

USA & Canada
+1 610-933-2088

Before you call
Please have your product model, firmware version, and a brief description of the issue ready.

Email Support

Describe your issue and send us the relevant product details so we can help you efficiently.

Germany & international inquiries
support@seh.de

USA & Canada
support@sehtechnology.com

What to include
Please provide your product model, firmware version, and any error messages. Screenshots and the steps leading to the issue can also help.